It Support Specialist

IQVIA UK

Bulgaria
Not specified; not specified; competitive compensa...
Fully remote
Second-tier remote it support experience
Microsoft operating systems and office applications
Intermediate networking and server knowledge
This role offers the opportunity to provide second-tier remote IT support within a dynamic, international environment

Job Summary

  • This role offers the opportunity to provide second-tier remote IT support within a dynamic, international environment.
  • You will be responsible for diagnosing recurring problems, recommending system modifications, and mentoring less experienced Service Desk colleagues.
  • The position includes competitive compensation and benefits aligned with the Bulgarian market along with opportunities for growth.

Matching Summary

This role offers the opportunity to provide second-tier remote IT support within a dynamic, international environment.

Salary

Not specified; Not specified; Competitive compensation and benefits aligned with the Bulgarian market

Skills & Requirements

Must-have

  • Second-tier remote IT support experience
  • Microsoft operating systems and Office applications
  • Intermediate networking and server knowledge
  • Strong verbal and written communication skills
  • Bachelor's degree in Computer Science or IT

Nice-to-have

  • Experience in shared services or international environment
  • Familiarity with ITSM tools and processes
  • Proactive mindset for improving user experience

Key Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Hands-on experience supporting PC software in networked environments
  • Working knowledge of Microsoft server, workstation, and networking technologies

Work Rights

Not specified

Tailored Resume

Cover Letter