The Application Support Engineer role at CiCi entails providing technical and business support for Citi applications, focusing on stability and efficiency improvements while managing complex issues. The ideal candidate should have 5-8 years of experience in application support, strong troubleshooting skills, and familiarity with ITIL processes. This position offers competitive salary and opportunities for professional growth within a collaborative environment.
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Job Summary
The Application Support Engineer provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
Responsibilities include maintaining application systems, managing operating environments, performing risk reconciliations, developing documentation, and assessing the risk and impact of production issues.
The role requires strong troubleshooting skills, ITIL process knowledge, advanced execution capabilities, and the ability to communicate technical issues effectively to non-IT staff.
Matching Summary
Match Score: 85
The Application Support Engineer role at CiCi entails providing technical and business support for Citi applications, focusing on stability and efficiency improvements while managing complex issues. The ideal candidate should have 5-8 years of experience in application support, strong troubleshooting skills, and familiarity with ITIL processes. This position offers competitive salary and opportunities for professional growth within a collaborative environment.
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Salary
$94,300.00 - $141,500.00
Skills & Requirements
Must-have
application support engineer
technical and business support
application stability efficiency effectiveness
production issue risk impact assessment
Unix/Linux log analysis
Oracle & MongoDB database support
Kafka and TIBCO EMS middleware
Nice-to-have
coaching and training new recruits
influencing decisions through advice
sound ethical judgment
safeguarding Citigroup reputation
Key Requirements
5-8 years experience in Application Support
Experience installing, configuring, or supporting business applications
Proven experience managing SEV1/SEV2 incidents
Strong command of ITIL processes
Bachelor's/University degree or equivalent experience