Manages end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations
Job Summary
Manages end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Provides leadership and work guidance to less experienced personnel, guides the work of less experienced developers to create, maintain and communicate details of application designs to ensure that designs are according to specifications.
Matching Summary
Manages end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Skills & Requirements
Must-have
end to end service delivery management
client concerns resolution
solution opportunity development
operating model leverage
application design and review
development methodology expertise
team leadership and guidance
Nice-to-have
strategic long-term approaches
flexible reusable components
cost effectiveness
current industry client company standards
inclusive environment fostering
Key Requirements
Bachelor's degree in business, software engineering, computer science or related field preferred
10 years of experience in managing and leading a team
Delivery and project experience in a Service Integrator Industry, Insurance Industry or Banking Environment
Experienced in managing customer and customer expectations and managing delivery timelines
Experience working with software design, software development life cycle, and development methodologies and implementation