Customer Care Energie

mylight150

Villeurbanne, France
Base: 27k-30k€ brut/an; bonus/equity: 1,000€ coopt...
On-site
Customer contact handling
Technical troubleshooting and repair
Product and software advice
Be the voice of mylight150, offering personalized, clear, and reassuring support to B2B and B2C clients

Job Summary

  • Be the voice of mylight150, offering personalized, clear, and reassuring support to B2B and B2C clients.
  • Diagnose and recommend repairs, provide advice on subscriptions, products, and software, and organize on-site interventions when necessary.
  • Join a company committed to making solar energy accessible and a leader in the energy transition, with opportunities for professional growth.

Matching Summary

Be the voice of mylight150, offering personalized, clear, and reassuring support to B2B and B2C clients.

Salary

Base: 27k-30k€ brut/an; Bonus/Equity: 1000€ cooptation bonus; Benefits: Mutuelle, tickets restaurants, télétravail, full remote options, forfait mobilités durables, welcome pack, gift cards, product discounts

Skills & Requirements

Must-have

  • Customer contact handling
  • Technical troubleshooting and repair
  • Product and software advice
  • Subscription and service information
  • Remote application updates

Nice-to-have

  • Energy sector knowledge
  • Proactive customer engagement
  • Continuous service improvement

Key Requirements

  • Previous customer relations experience
  • Digital tools and CRM proficiency
  • Strong service orientation and listening skills
  • Ability to simplify technical subjects
  • Calm demeanor in complex situations

Work Rights

Not specified

Tailored Resume

Cover Letter