Senior Service Improvement Officer

COMFORT TRANSPORTATION PTE LTD

Singapore, Singapore
Not specified
Conduct performance reviews with drivers
Identify recalcitrant drivers for action
Handle media and government enquiries
Comfort Transportation Pte Ltd is seeking a Senior Service Improvement Officer to enhance driver performance and manage inquiries related to the company's operations. The ideal candidate should possess strong leadership skills, a background in investigation, and relevant licenses, while contributing to a culture focused on service excellence

Job Summary

  • The role involves conducting performance reviews with drivers to improve their service performance.
  • Candidates must be prepared to identify recalcitrant drivers and take appropriate actions including termination.
  • The position requires assisting with media and government sector enquiries regarding drivers.

Matching Summary

Match Score: 75

Comfort Transportation Pte Ltd is seeking a Senior Service Improvement Officer to enhance driver performance and manage inquiries related to the company's operations. The ideal candidate should possess strong leadership skills, a background in investigation, and relevant licenses, while contributing to a culture focused on service excellence.

Skills & Requirements

Must-have

  • Conduct performance reviews with drivers
  • Identify recalcitrant drivers for action
  • Handle media and government enquiries
  • Assist in taxi repo operations
  • Lead the team effectively

Nice-to-have

  • Computer literate skills
  • Strong knowledge in investigation
  • Driving license possession
  • Taxi Vocational License holder

Key Requirements

  • Minimally GCE O or A Levels
  • Good knowledge in investigation job
  • Able to lead the team
  • Driving license advantageous
  • Taxi Vocational License advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter