Customer Care Consultant

AIG

Manila, Philippines
Not specified; not specified; comprehensive benefi...
Fluent in oral and written english
Relevant customer service experience in contact center environment
Bilingual in english and bahasa melayu/mandarin or tamil
The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issuance

Job Summary

  • The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issuance.
  • Candidates are expected to meet specific KPIs including quality scores of 90% and above while promoting cross-selling opportunities.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The role involves providing multi-channel customer support for policy servicing, renewal, retention, and new business issuance.

Salary

Not specified; Not specified; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Fluent in oral and written English
  • Relevant customer service experience in contact center environment
  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil

Nice-to-have

  • Certificate in General Insurance preferred
  • Health Insurance Certification would be an advantage
  • Knowledge of Call Center Systems
  • Resilient and resourceful with strong initiative

Key Requirements

  • Bilingual proficiency in English plus Bahasa Melayu, Mandarin, or Tamil
  • Prior contact center customer service experience required
  • General Insurance certificate preferred
  • Health Insurance Certification advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter