Gbs Operations Supervisor

UPS

Not specified
Monitor and execute day-to-day operations
Analyze production, quality, and cost information
Manage third party contact center vendors
UPS is seeking a Gbs Operations Supervisor to oversee daily operations of contact center teams, focusing on quality, performance, and customer satisfaction. The role involves coaching staff, analyzing data for process improvement, and managing operational audits

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Matching Summary

Match Score: 85

UPS is seeking a Gbs Operations Supervisor to oversee daily operations of contact center teams, focusing on quality, performance, and customer satisfaction. The role involves coaching staff, analyzing data for process improvement, and managing operational audits.

Skills & Requirements

Must-have

  • Monitor and execute day-to-day operations
  • Analyze production, quality, and cost information
  • Manage third party contact center vendors
  • Coach administrative staff on call quality
  • Handle escalated customer calls
  • Supervise operations for customer experience

Nice-to-have

  • Innovative possibilities
  • Rewarding culture
  • Work with talented teams
  • Continuous development plans
  • Motivate and foster teamwork

Key Requirements

  • Bachelor’s Degree or International equivalent - preferred
  • Experience managing customer relationships - Preferred
  • Experience supervising others - Preferred
  • Experience using Microsoft Office Suite or similar software - Preferred

Work Rights

Not specified

Tailored Resume

Cover Letter