Vice President - Customer Service

Avangrid

Connecticut, US
Base: $200,000 - $248,800; bonus: generous perform...
10 plus years customer service experience
Regulatory compliance knowledge ct ma
Contact center operations management
The Vice President provides strategic leadership for all customer-facing service functions across Connecticut and Massachusetts to ensure exceptional customer experiences

Job Summary

  • The Vice President provides strategic leadership for all customer-facing service functions across Connecticut and Massachusetts to ensure exceptional customer experiences.
  • This role requires managing complex credit and collection activities while ensuring strict compliance with evolving statutory requirements and regulatory service levels.
  • Candidates will receive competitive benefits including a 12% 401(k) match, comprehensive health insurance, and generous performance-based bonuses.

Matching Summary

The Vice President provides strategic leadership for all customer-facing service functions across Connecticut and Massachusetts to ensure exceptional customer experiences.

Salary

Base: $200,000 - $248,800; Bonus: Generous performance-based bonuses; Benefits: 12% 401(k) match, health/dental/vision, tuition reimbursement

Skills & Requirements

Must-have

  • 10 plus years customer service experience
  • Regulatory compliance knowledge CT MA
  • Contact center operations management
  • Billing and credit collections strategy
  • Storm response operations leadership

Nice-to-have

  • Master's degree in Business Administration
  • Continuous improvement initiative championing
  • Strong public speaking abilities
  • Cross-functional collaboration skills
  • Technology and automation expertise

Key Requirements

  • Bachelor's degree required
  • 10+ years leadership experience
  • Knowledge of rates and regulations
  • Budget management experience
  • US work authorization implied

Work Rights

Not specified

Tailored Resume

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