Base: $18.45 - $20.34 ph; bonus/equity: not specif...
On-campus
Bachelor's degree in business related area
1-3 years student support experience
Exceptional customer service skills
Ball State University is seeking a Student Support Specialist to provide exceptional service to students, families, and staff, focusing on student success and problem resolution in various administrative areas. The position requires a Bachelor's degree and experience in student support or customer service
Job Summary
This full-time on-campus position serves as the first point of contact for students, families, and staff regarding enrollment, financial aid, and billing issues.
The role requires counseling students on complex financial aid matters, investigating disbursement issues, and proactively reaching out to prevent withdrawals.
Ball State University offers a comprehensive benefits package including paid parental leave, health insurance, and significant tuition coverage for employees and their children.
Matching Summary
Match Score: 85
Ball State University is seeking a Student Support Specialist to provide exceptional service to students, families, and staff, focusing on student success and problem resolution in various administrative areas. The position requires a Bachelor's degree and experience in student support or customer service.
Salary
Base: $18.45 - $20.34 per hour; Bonus/Equity: Not specified; Benefits: Paid vacation, sick days, holidays, parental leave, health/dental/life insurance, retirement plans, and tuition coverage
Skills & Requirements
Must-have
Bachelor's degree in business related area
1-3 years student support experience
Exceptional customer service skills
Knowledge of FAFSA and financial aid eligibility
Ability to use Salesforce communication tool
Nice-to-have
Experience with Student Financial Services or Registrar
Proactive outreach and engagement efforts
Ability to work weekends and evenings
Strong analytical and problem-solving abilities
Team-oriented mindset in fast-paced environment
Key Requirements
Current US work authorization without sponsorship
Bachelor's degree or equivalent in business
Over one through three years of student support experience
Ability to interpret FERPA policies and procedures
Proficiency with Banner/CASHNet systems preferred
Work Rights
Must have current authorization to be employed in the United States