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Bass Pet Resort is seeking a Customer Service Representative who is passionate about both pets and people, embodying a friendly and welcoming demeanor. The position requires multitasking and the ability to handle various customer service scenarios in a dynamic environment, while offering competitive pay and benefits.
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Job Summary
We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
Responsibilities include welcoming pet parents and their furry VIPs, answering phones, touring new clients, managing check-ins/check-outs, handling cash, and responding to complaints.
Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $13-$14.00/hour DOE + tips.
Matching Summary
Match Score: 75
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Bass Pet Resort is seeking a Customer Service Representative who is passionate about both pets and people, embodying a friendly and welcoming demeanor. The position requires multitasking and the ability to handle various customer service scenarios in a dynamic environment, while offering competitive pay and benefits.
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Salary
Base: $13.00-$14.00/hour DOE; Bonus/Equity: tips; Benefits: Telehealth, 401k, Pet Insurance
Skills & Requirements
Must-have
handling phones and customers
welcoming pet parents and pets
managing check-ins and check-outs
balancing end-of-day cash drawer
responding to complaints with patience
Nice-to-have
fluent in human and hound
part concierge, part chaos coordinator
love pets and people
organized rockstar
Key Requirements
1+ year of customer service experience preferred
High school diploma or equivalent required
Availability on evenings, weekends, and holidays required