Sitecore Careers - Senior Customer Success Manager

Sitecore

Remote, US
Base: $85k to $115k; bonus: 10% structure; benefit...
Remote
Proven experience in digital marketing and seo
Knowledge of cms or experience management software
Strong written and oral communication skills in english
Sitecore is seeking a Senior Customer Success Manager to join their remote team in the US, focusing on driving customer engagement and success through effective onboarding and product adoption of their digital experience solutions. The role requires a tech-savvy individual with a strong background in digital marketing, customer engagement, and project management

Job Summary

  • The role involves leading customer engagements to drive successful outcomes through onboarding, product adoption, and value realization using Sitecore360.
  • Sitecore empowers iconic brands to build lifelong relationships by delivering intelligent, personalized digital experiences that are predictive and dynamic.
  • The position offers a comprehensive benefits package including health insurance, 401(k) matching, generous paid time off, and fully paid parental leave.

Matching Summary

Match Score: 85

Sitecore is seeking a Senior Customer Success Manager to join their remote team in the US, focusing on driving customer engagement and success through effective onboarding and product adoption of their digital experience solutions. The role requires a tech-savvy individual with a strong background in digital marketing, customer engagement, and project management.

Salary

Base: $85k to $115k; Bonus: 10% structure; Benefits: Comprehensive health, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • Proven experience in digital marketing and SEO
  • Knowledge of CMS or Experience Management software
  • Strong written and oral communication skills in English
  • Experience with SaaS delivery and agile methodologies
  • Ability to engage technical and business stakeholders

Nice-to-have

  • Excellent presentation and public speaking skills
  • Understanding of martech ecosystems and integrations
  • Willingness to grow technically as a presenter
  • Comfortable explaining concepts to non-technical audiences
  • Experience representing the company at user groups

Key Requirements

  • Proven experience in digital marketing, SEO, or content strategy
  • Familiarity with project management and agile methodologies
  • Experience in Professional Services or digital transformation projects

Work Rights

Not specified

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