Service Coordinator

HITACHI GLOBAL AIR POWER US, LLC

Albuquerque, NM, United States
Fully remote
Customer service skills
Scheduling service technicians
Proficiency in microsoft products
This position is responsible for all incoming phone calls and emails from end users, technicians, and other company personnel relating to requests for service

Job Summary

  • This position is responsible for all incoming phone calls and emails from end users, technicians, and other company personnel relating to requests for service.
  • The goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.
  • The successful candidate will assist in covering for other team members when the need arises.

Matching Summary

This position is responsible for all incoming phone calls and emails from end users, technicians, and other company personnel relating to requests for service.

Skills & Requirements

Must-have

  • Customer service skills
  • Scheduling service technicians
  • Proficiency in Microsoft products

Nice-to-have

  • Field service experience on Sullair products
  • Familiar with SAP ERP & Salesforce CRM
  • Analytical thinking

Key Requirements

  • Minimum of 3 years’ experience
  • Associates Degree a plus
  • High School Diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter