The Senior Manager will lead the Central Order Processing team across India to ensure on-time order fulfillment and optimize logistics and customer service operations
Job Summary
The Senior Manager will lead the Central Order Processing team across India to ensure on-time order fulfillment and optimize logistics and customer service operations.
This role involves close collaboration with sales, planning, procurement, and finance teams to improve OTIF performance, manage order aging, and enhance B2B customer service.
Responsibilities include export logistics management, process automation evaluation, performance monitoring, and driving initiatives such as direct to retailer delivery.
Matching Summary
The Senior Manager will lead the Central Order Processing team across India to ensure on-time order fulfillment and optimize logistics and customer service operations.
Skills & Requirements
Must-have
Central Order Processing leadership
Order to cash process optimization
SAP SD and WM module experience
Logistics cost and route optimization
Customer and sales team engagement
Export logistics planning and execution
Performance metrics monitoring and improvement
Nice-to-have
Process automation using RPA
Proficient in Microsoft Excel and Power BI
Experience with TMS applications
Stakeholder management across functions
Design and implementation of PLIP
Cross regional billing coordination
Regular customer and contractor visits
Key Requirements
Postgraduate in Operations Management
5+ years FMCG or Building Material operations experience
Experience in Central Order Processing roles
Experience working with large scale bulk industry organizations