Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Account management for enterprise clients
Client onboarding and training
Product support and troubleshooting
Partner with enterprise and strategic clients to provide exceptional service, success for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service, success for onboarding, training, ongoing support, and renewal/expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • The company offers trust to take risks, tools to grow, skills to develop, and support from a company invested in you for the long haul.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service, success for onboarding, training, ongoing support, and renewal/expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Bonus Plan or commission/bonus, annual stock grants

Skills & Requirements

Must-have

  • Account management for enterprise clients
  • Client onboarding and training
  • Product support and troubleshooting
  • Strategic account management
  • Customer success and adoption monitoring
  • Subject matter expert for platform use

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 4+ years customer success or account management experience
  • 4+ years supporting enterprise SaaS solutions
  • 4+ years technical understanding of complex software ecosystems
  • 4+ years educating clients on products and providing training
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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