Support Analyst (Application System Support)

MRI SOFTWARE SINGAPORE PTE. LTD.

D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, 3 FUSIONOPOLIS WAY SYMBIOSIS 138633
Sgd 3,200 - 4,200 / monthly pm
**
Ownership
Teamwork
Troubleshooting
** MRI Software is seeking a proactive Support Analyst for Application System Support to serve as the primary point of contact for customers, resolving issues and advocating for their needs. The ideal candidate should possess strong communication skills, problem-solving abilities, and a background in technology support, particularly in application systems. **

Job Summary

  • We are looking for a proactive and customer-focused Support Analyst (Application System Support) to act as the primary contact for customer sand advocate for their needs
  • You will take ownership of issues, work with consultants and engineers to resolve escalations, and identify root causes to prevent recurrence
  • The ideal candidate is empathetic, detail-oriented, and highly organised, with excellent written and oral communication skills

Matching Summary

Match Score: 75

** MRI Software is seeking a proactive Support Analyst for Application System Support to serve as the primary point of contact for customers, resolving issues and advocating for their needs. The ideal candidate should possess strong communication skills, problem-solving abilities, and a background in technology support, particularly in application systems. **

Salary

SGD 3,200 - 4,200 / Monthly

Skills & Requirements

Must-have

  • Ownership
  • Teamwork
  • Troubleshooting
  • Managing Deadlines
  • Root Cause Analysis

Nice-to-have

  • Unix
  • Application Support Management
  • SQL
  • Problem Management
  • Application Support
  • ITIL
  • Customer Service
  • Process Analytical Technology Implementation
  • Customer Advocacy
  • Technical Support

Key Requirements

  • Minimum 1 years experience

Work Rights

Tailored Resume

Cover Letter