The Customer Success Manager is accountable for the post-sale customer journey—from onboarding through adoption, value realization and expansion
Job Summary
The Customer Success Manager is accountable for the post-sale customer journey—from onboarding through adoption, value realization and expansion.
Trend Micro is a global cybersecurity leader with 7,000 employees across 65 countries, focused on making the world safe for exchanging digital information.
The role requires managing a large portfolio of customers with a focus on scaling Commercial and Volume Enterprise tier customers through direct and digital engagements.
Matching Summary
The Customer Success Manager is accountable for the post-sale customer journey—from onboarding through adoption, value realization and expansion.
Skills & Requirements
Must-have
Customer Success Management
Enterprise software adoption
Data-driven customer insights
Cross-functional collaboration
Technical cybersecurity knowledge
Multilingual communication
Customer success platforms
Nice-to-have
AI fluency for customer engagement
Resilient and proactive mindset
Independent and organized work style
Collaborative influencing skills
Critical thinking and situational awareness
Passion for cybersecurity industry
Key Requirements
3+ years in Customer Success or related roles
Fluency in Dutch, French & English
Experience in enterprise software or cybersecurity