Customer Care Executive (contact Center)

American International Group, Inc. (AIG)

Kuala Lumpur, Malaysia
Customer complaint resolution
First contact resolution
Customer retention
Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • Ensure retention of customers by discouraging cancellation and propose a solution that will suit customer's need.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.

Skills & Requirements

Must-have

  • customer complaint resolution
  • first contact resolution
  • customer retention
  • document customer interactions
  • English and Bahasa Malaysia proficiency

Nice-to-have

  • process improvement participation
  • additional language/dialect knowledge
  • positive attitude
  • adaptable to fast-paced environment

Key Requirements

  • Minimum high school or diploma holder
  • 2 years+ contact centre experience
  • Proficient in relevant computer applications

Work Rights

Not specified

Tailored Resume

Cover Letter