The company's mission is to actively shape the education sector through innovative software solutions, strategic partnerships, and new digital business models
Job Summary
The company's mission is to actively shape the education sector through innovative software solutions, strategic partnerships, and new digital business models.
Key responsibilities include end-to-end responsibility for central operational areas, ensuring stable and efficient processes, and managing customer satisfaction through a clear escalation framework.
Benefits include flexible working hours, remote work, 30 days of vacation, diverse training and development programs, financial benefits, and company health promotion.
Matching Summary
The company's mission is to actively shape the education sector through innovative software solutions, strategic partnerships, and new digital business models.
Skills & Requirements
Must-have
End-to-end operational responsibility
Customer satisfaction and escalation management
Project, process, and performance management
Economic steering of operations
Cross-functional collaboration
Team leadership and development
IT management and quality assurance
Nice-to-have
Passion for digital education
Strategic partnership development
Open company culture
Continuous improvement mindset
Key Requirements
Several years of experience in senior operations/leadership
Proven leadership experience in team building and scaling
Strong understanding of operations and process management
Experience in escalation, incident, and customer management
Ability for economic steering of operational units
Experience in operational excellence and continuous improvement