The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence
Job Summary
The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence.
This role acts as the business owner for key field-facing systems and reporting, translating business needs into clear requirements for IT, analytics, and team training.
The selected candidate will be required to travel <25% for this role.
Matching Summary
The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence.
Skills & Requirements
Must-have
Strategic initiatives and innovation leadership
Systems and reporting product ownership
AI/GenAI champion for field operations
Field and dealer training development
Cross-functional collaboration and alignment
Voice-of-field and dealer feedback synthesis
Nice-to-have
Self-motivated self-starter
Comfortable operating in ambiguity
High ownership mentality
Bias for action and follow-through
Championing GM behaviors
Key Requirements
Bachelor's degree in Business, Marketing, Operations, or related field
5+ years in dealer operations, field operations, training, program management, or service operations
Proven experience leading cross-functional initiatives
Demonstrated ability to bridge business and technical teams
Strong analytical, communication, and storytelling skills