Manager, Community Operations

Stripe

Mexico City, Mexico
On-site
5+ years leading operations support teams
Experience delivering weekly and monthly business metrics
Ability to partner effectively with internal stakeholders
Stripe is seeking a Manager for Community Operations in Mexico City to lead a team focused on providing exceptional user support through social media and community forums. The ideal candidate will have extensive experience in operations and team leadership, with a passion for process improvement and user experience

Job Summary

  • This role involves recruiting, managing, and developing a team of Operations Associates to support users through social channels and user escalation fastlanes.
  • The position requires driving strong operational delivery and process improvement while balancing operational efficiency and user impact.
  • Stripe is seeking a leader to foster a culture of collaboration, inclusivity, and transparency while handling over a million support cases annually.

Matching Summary

Match Score: 85

Stripe is seeking a Manager for Community Operations in Mexico City to lead a team focused on providing exceptional user support through social media and community forums. The ideal candidate will have extensive experience in operations and team leadership, with a passion for process improvement and user experience.

Skills & Requirements

Must-have

  • 5+ years leading operations support teams
  • Experience delivering weekly and monthly business metrics
  • Ability to partner effectively with internal stakeholders
  • Background identifying and remediating quality gaps

Nice-to-have

  • Experience building and scaling new teams from zero
  • Knowledge of Social Care platforms
  • Background in Crisis Management or Trust & Safety
  • Passion for process improvement and innovation

Key Requirements

  • At least 5+ years experience leading operations support teams
  • Excellent written and verbal communication skills
  • Ability to periodically work a weekend day

Work Rights

Not specified

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