Job Summary

• Responsible for administering the help desk function to assist users with IT problems.
• Supervise and manage the daily activities and projects of a team of IT Service Desk Agents supporting all IT Service Desk functions, along with supporting Support Services operations.
• Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Matching Summary

Salary

Base: $101,388; Bonus/Equity: Not specified; Benefits: medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent experience/training
• 4 years of IT Service Desk operations experience
• 2 years of project/people leadership experience
• ITIL Foundation Certification

Work Rights