**
PPD (Thermo Fisher) is seeking a Customer Service Specialist I for its clinical research team in Lagunilla, Costa Rica. This position involves providing technical and medical information and handling inquiries related to pharmaceutical products, while maintaining a high level of customer service.
**
Job Summary
As a Medical Information Specialist I you will provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce.
Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
Thermo Fisher Scientific values the health and wellbeing of our employees.
Matching Summary
Match Score: 75
**
PPD (Thermo Fisher) is seeking a Customer Service Specialist I for its clinical research team in Lagunilla, Costa Rica. This position involves providing technical and medical information and handling inquiries related to pharmaceutical products, while maintaining a high level of customer service.
**
Skills & Requirements
Must-have
respond to medical inquiries
document interactions
adverse event intake
product complaint intake
maintain project knowledge
Nice-to-have
work independently and in a team
maintain professional demeanor
thrive in a balanced environment
Key Requirements
Bachelor's degree or equivalent
0 to 2 years experience
Healthcare professional degree may be required in some countries