Customer Service Lead

Central Animal Hospital

Stoneham, MA, US
Base: $20.00-$24.00ph; bonus: $1,000 sign-on bonus...
3+ years customer service experience
1-2 years veterinary experience
Strong communication skills
The role involves leading the reception team through coaching, mentorship, and accountability while ensuring smooth daily operations

Job Summary

  • The role involves leading the reception team through coaching, mentorship, and accountability while ensuring smooth daily operations.
  • Candidates will partner with leadership on hiring, onboarding, and training new team members to maintain high standards of care.
  • The hospital offers a newly renovated facility, competitive pay ranging from $20.00 to $24.00 per hour, and a $1,000 sign-on bonus.

Matching Summary

The role involves leading the reception team through coaching, mentorship, and accountability while ensuring smooth daily operations.

Salary

Base: $20.00-$24.00/hour; Bonus: $1,000 sign-on bonus; Benefits: Medical, Dental, Vision, 401(k) match, PTO, CE allowance

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • 1-2 years veterinary experience
  • Strong communication skills
  • High school diploma required

Nice-to-have

  • Leadership or supervisory experience
  • Degree in veterinary field
  • Knowledge of veterinary workflows
  • Team-first mindset
  • Patience and empathy

Key Requirements

  • High school diploma (required)
  • 3+ years customer service experience
  • 1-2 years veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter