Manager Delivery Optimisation

Communitybankws

Process and workflow design
Automation platforms
Data-led processes
Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience

Job Summary

  • Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience.
  • Drive the design and delivery of workflow and automation solutions, partnering with delivery teams to leverage platforms such as Power Apps, Power Automate, and related technologies.
  • Engage and align stakeholders across business and technical teams, acting as a bridge between them and managing vendors and cross-functional partners to deliver agreed outcomes.

Matching Summary

Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience.

Skills & Requirements

Must-have

  • Process and workflow design
  • Automation platforms
  • Data-led processes
  • Stakeholder management
  • Microsoft Power Apps
  • Microsoft Power Automate
  • Power BI or Tableau

Nice-to-have

  • AI-enabled workflows
  • Emerging AI solutions
  • Strategic thinking
  • Hands-on execution
  • Diverse workforce

Key Requirements

  • Experience in process improvement and automation
  • Advanced SQL analytical skills
  • Experience designing AI agents
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter