Booking Agent Supervisor

Apex Radiology

O'Connor, Western Australia, Australia
Competitive salary with annual reviews; pyid pyren...
On-site
Proven leadership experience in bookings
Radiology bookings or medical scheduling
Experience with call kpis management
Apex Radiology is seeking a Radiology Bookings Team Leader for their centralized Booking Centre in O'Connor, Western Australia. The role involves supervising the booking team, ensuring efficient workflow, and maintaining high standards in patient service, while providing leadership and training to staff

Job Summary

  • This role involves supervising a centralised Booking Centre team while maintaining hands-on involvement in radiology bookings across multiple modalities.
  • The position offers opportunities for career growth within a leading Australasian radiology provider known for quality innovation and patient care.
  • Employees receive competitive salary reviews, paid parental leave, fitness passport access, and discounts at hundreds of retailers.

Matching Summary

Match Score: 85

Apex Radiology is seeking a Radiology Bookings Team Leader for their centralized Booking Centre in O'Connor, Western Australia. The role involves supervising the booking team, ensuring efficient workflow, and maintaining high standards in patient service, while providing leadership and training to staff.

Salary

Competitive Salary with annual reviews; Paid Parental Leave included; Fitness Passport and Employee Discounts provided

Skills & Requirements

Must-have

  • Proven leadership experience in bookings
  • Radiology bookings or medical scheduling
  • Experience with call KPIs management
  • Understanding of RIS/PACS systems
  • Recruitment and training coordination

Nice-to-have

  • Calm structured approach to supervision
  • Excellent communication skills
  • Commitment to continuous improvement
  • Patient-focused workplace mindset

Key Requirements

  • Demonstrated leadership capability in bookings environment
  • Experience working with average wait time and abandonment metrics
  • Knowledge of radiology modalities and referral requirements

Work Rights

Not specified

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