Site Support Engineer 1

IQVIA

Marietta, United States
Base: $46,200.00 - $115,600.00; bonus/equity: not ...
Fully remote
Remote second-tier it support
Recreate user problems
Adhere to it policies
Provide remote second-tier Information Technology (IT) support to end-users, aiming to restore service and identify and correct core problems

Job Summary

  • Provide remote second-tier Information Technology (IT) support to end-users, aiming to restore service and identify and correct core problems.
  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end-user satisfaction.

Matching Summary

Provide remote second-tier Information Technology (IT) support to end-users, aiming to restore service and identify and correct core problems.

Salary

Base: $46,200.00 - $115,600.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • remote second-tier IT support
  • recreate user problems
  • adhere to IT policies
  • enhance efficiency and productivity
  • working knowledge of Service Desk procedures

Nice-to-have

  • creative and effective solutions
  • guidance to less experienced staff
  • thorough working knowledge of operating environment

Key Requirements

  • Bachelor's Degree in Computer Science
  • PC software experience
  • Microsoft server, workstation, networking technologies
  • industry standards system and network administration
  • excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter