Indigo Hardware – Remote Support Engineer

Hpnews

Fully remote
Remote diagnostic tools
Root cause analysis (rca)
Customer engagement
Transform break-fix support into proactive and data-driven resolution, delivering operational excellence

Job Summary

  • Transform break-fix support into proactive and data-driven resolution, delivering operational excellence.
  • Leverage AI, XR, remote diagnostics, and cross-team collaboration to ensure swift resolution and continuous improvement.
  • Engage with customers remotely, driving insights from Root Cause Analysis (RCA), and reducing field dispatches.

Matching Summary

Transform break-fix support into proactive and data-driven resolution, delivering operational excellence.

Skills & Requirements

Must-have

  • Remote diagnostic tools
  • Root Cause Analysis (RCA)
  • Customer engagement
  • Technical troubleshooting
  • Knowledge transfer and automation

Nice-to-have

  • Service-centric attitude
  • Proactive customer partner
  • Initiative and innovation
  • AI, XR, remote diagnostics

Key Requirements

  • Minimum 3 years customer-facing technical support
  • High School Diploma or equivalent
  • Experience with HP Indigo press operator or field technician highly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter