Customer Service Representative

Warranty Solutions

Multiple Locations
$20 - $24 ph
On-site
Assist agents with inquiries and policy issues
Answer questions regarding coverage, rates, billing
Communicate via phone, email, and chat
The Customer Service Representative for the Commercial Auto team is responsible for assisting agents with inquiries and policy issues, including status updates, billing questions, pending changes, binding new business policies, and more

Job Summary

  • The Customer Service Representative for the Commercial Auto team is responsible for assisting agents with inquiries and policy issues, including status updates, billing questions, pending changes, binding new business policies, and more.
  • In this role, you’ll deliver timely, accurate service while collaborating closely with internal teams to meet SLAs, performance metrics, and quality standards.
  • Competitive pay ranging from $20 to $24 per hour, depending on location, experience, skills, and job-related knowledge.

Matching Summary

The Customer Service Representative for the Commercial Auto team is responsible for assisting agents with inquiries and policy issues, including status updates, billing questions, pending changes, binding new business policies, and more.

Salary

$20 - $24 per hour

Skills & Requirements

Must-have

  • Assist agents with inquiries and policy issues
  • Answer questions regarding coverage, rates, billing
  • Communicate via phone, email, and chat
  • Navigate multiple systems and platforms
  • Process applications, binders, and endorsements
  • Record customer interactions in CRM system

Nice-to-have

  • Professionalism, accountability, and strong work ethic
  • Service excellence and ownership of work
  • Collaborate with team members and cross-functional partners
  • Continuous improvement of processes

Key Requirements

  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office and web-based systems
  • Remote-ready mindset: self-motivated, organized
  • Ability to troubleshoot basic equipment issues

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter