Owens & Minor is seeking a Global Service Desk Associate to provide first contact support in a 24/7 environment. The ideal candidate will have customer service experience and a background in IT, with an emphasis on troubleshooting and problem-solving
Job Summary
Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services.
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.
Matching Summary
Match Score: 85
Owens & Minor is seeking a Global Service Desk Associate to provide first contact support in a 24/7 environment. The ideal candidate will have customer service experience and a background in IT, with an emphasis on troubleshooting and problem-solving.
Skills & Requirements
Must-have
First contact support
24x7 support organization
Active Directory troubleshooting
O365 application troubleshooting
ServiceNow ITSM tool
Nice-to-have
Customer friendly mindset
Team player
Continual improvement suggestions
Key Requirements
Minimum of 1 year relevant work experience
High school diploma or equivalent
Comptia A+, Comptia Network +, ITIL certifications a plus
Associate's or Bachelor’s degree in technology-related field a plus