Team Manager - Customer Support, Workflows Data & Applications
Land Securities Group
Divyasree Technopolis, India
On-site
Customer query resolution
Team performance management
Proactive customer experience improvement
The London Stock Exchange Group (LSEG) is seeking a Team Manager for its Customer Support division in India, focusing on managing a team of Data & Applications Analysts and Specialists. The role emphasizes a proactive approach to customer service, team leadership, and operational duties, with a strong focus on mentoring and performance management.
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Job Summary
The Team Manager will lead a team of Data & Applications Analysts and Specialists to proactively respond and handle customer queries, ensuring timely resolution.
Responsibilities include mentoring, coaching, performance management, driving team performance to meet business objectives, and contributing to process efficiency.
The role requires a blend of management and hands-on operational duties, including responding to customer queries and acting as a point of escalation.
Matching Summary
Match Score: 85
The London Stock Exchange Group (LSEG) is seeking a Team Manager for its Customer Support division in India, focusing on managing a team of Data & Applications Analysts and Specialists. The role emphasizes a proactive approach to customer service, team leadership, and operational duties, with a strong focus on mentoring and performance management.
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Skills & Requirements
Must-have
Customer query resolution
Team performance management
Proactive customer experience improvement
Leading data & applications analysts
Nice-to-have
Championing key initiatives
Building a learning environment
Influencing team members
Key Requirements
University degree or equivalent experience
Knowledge of Workflows customers, products, business, and service drivers
Understanding of LSEG values, processes, and performance improvement strategies
Experience in team leadership within a contact or service centre