It Service Desk Analyst

Cancer Research UK

Stratford, London, United Kingdom
Base: £29,000 - £32,000; bonus/equity: not specifi...
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Previous service or support desk experience
Troubleshooting skills for windows operating systems
Knowledge of ms office and adobe applications
** Cancer Research UK is seeking an IT Service Desk Analyst to provide first-line technical support to over 4,000 employees. The role requires previous service or support desk experience, strong troubleshooting skills, and a customer-focused approach, with a salary range of £29,000 - £32,000 plus benefits. **

Job Summary

  • The role involves delivering optimal first-line support to over 4,000 end users across the charity's technology ecosystem.
  • Candidates will be responsible for resolving incidents and requests via phone, email, and portal while adhering to strict SLAs.
  • The position offers a generous benefits package, career development opportunities, and a flexible hybrid working model.

Matching Summary

Match Score: 75

** Cancer Research UK is seeking an IT Service Desk Analyst to provide first-line technical support to over 4,000 employees. The role requires previous service or support desk experience, strong troubleshooting skills, and a customer-focused approach, with a salary range of £29,000 - £32,000 plus benefits. **

Salary

Base: £29,000 - £32,000; Bonus/Equity: Not specified; Benefits: Generous benefits package included

Skills & Requirements

Must-have

  • Previous service or support desk experience
  • Troubleshooting skills for Windows operating systems
  • Knowledge of MS Office and Adobe applications
  • Understanding of WAN, LAN, TCP/IP concepts
  • Excellent interpersonal communication skills

Nice-to-have

  • Collaborative and solutions-driven approach
  • Proactive interest in learning new IT skills
  • Experience with commercial and bespoke applications
  • Ability to work within agreed SLAs

Key Requirements

  • Eligible to work in the UK without visa sponsorship
  • Immediately available or on one month's notice
  • Completed 6-month 'getting started' period if internal candidate

Work Rights

Must be eligible to work in the UK

Tailored Resume

Cover Letter