Senior Manager Kundenservice Software (tax & Accounting) (m/w/d)

Wolters Kluwer

Salzwedel, Germany
Onsite
Disciplinary leadership of support teams
Support domain responsibility for accounting and tax
1st and 2nd level software support
As Senior Manager Kundenservice Software Tax & Accounting, you lead multiple support teams and managers ensuring high service quality in accounting and tax support

Job Summary

  • As Senior Manager Kundenservice Software Tax & Accounting, you lead multiple support teams and managers ensuring high service quality in accounting and tax support.
  • The role offers a secure future in an international company with permanent employment, flexible working hours, home office options, and up to 20 days remote work abroad per year.
  • Wolters Kluwer promotes sustainability, health, social engagement, and career development through extensive corporate benefits, onboarding, and international career opportunities.

Matching Summary

As Senior Manager Kundenservice Software Tax & Accounting, you lead multiple support teams and managers ensuring high service quality in accounting and tax support.

Skills & Requirements

Must-have

  • Disciplinary leadership of support teams
  • Support domain responsibility for accounting and tax
  • 1st and 2nd level software support
  • Customer-centric and scalable support culture
  • Fluent German and English skills

Nice-to-have

  • Coaching and moderation skills
  • Change management mindset
  • Collaboration with internal stakeholders
  • Structured and cooperative working style
  • Experience in IT or service environment

Key Requirements

  • Several years of people management experience
  • Experience leading managers and teams
  • Solid knowledge of accounting and tax
  • Very good German and English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter