Premier Customer Care Rep / Senior

FEDERAL EXPRESS (SINGAPORE) PTE LTD

Singapore, Singapore
Not specified
Accuracy and attention to detail
Interpersonal skills for customer contact
Completion of defined processes to deadline
Federal Express (Singapore) Pte Ltd is seeking a Premier Customer Care Representative/Senior with a focus on maintaining accuracy and compliance in customer service processes. The ideal candidate should have a diploma in Mass Communications and at least two years of relevant experience, demonstrating strong attention to detail and interpersonal skills

Job Summary

  • Responsible for completing defined processes and procedures to deadline while ensuring accuracy and compliance.
  • Involves online and telephone contact with external and internal customers within the functional area.
  • Identifies anomalies as they arise and uses judgement to resolve issues or escalates complex matters.

Matching Summary

Match Score: 75

Federal Express (Singapore) Pte Ltd is seeking a Premier Customer Care Representative/Senior with a focus on maintaining accuracy and compliance in customer service processes. The ideal candidate should have a diploma in Mass Communications and at least two years of relevant experience, demonstrating strong attention to detail and interpersonal skills.

Skills & Requirements

Must-have

  • Accuracy and attention to detail
  • Interpersonal skills for customer contact
  • Completion of defined processes to deadline

Nice-to-have

  • Non-executive specialized in Customer Service
  • Judgement based on rules and procedures
  • Experience with internal and external standards

Key Requirements

  • Diploma/Advanced/Higher/Graduate Diploma in Mass Communications
  • At least 2 years of working experience in related field

Work Rights

Not specified

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