Bilingual Supervisor, Customer Service Centre

Manulife Financial Inc

Montreal, Quebec, Canada
Base: $59,700.00 cad - $99,500.00 cad; bonus/equit...
Hybrid
Bilingual (french/english) communication
Customer service environment experience
Performance management
The Bilingual Supervisor plays a crucial role in encouraging a high-performing, customer-focused team through guiding, coaching, and mentoring

Job Summary

  • The Bilingual Supervisor plays a crucial role in encouraging a high-performing, customer-focused team through guiding, coaching, and mentoring.
  • This position involves handling daily operations, ensuring service levels are met, and maintaining departmental standards through effective performance management.
  • The role offers a hybrid work schedule with in-office days on Tuesday, Wednesday, and Thursday at the MTL Head office.

Matching Summary

The Bilingual Supervisor plays a crucial role in encouraging a high-performing, customer-focused team through guiding, coaching, and mentoring.

Salary

Base: $59,700.00 CAD - $99,500.00 CAD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Bilingual (French/English) communication
  • Customer service environment experience
  • Performance management
  • Employee coaching and development

Nice-to-have

  • Manulife Mutual Funds knowledge
  • Microsoft Office Suite expertise
  • Salesforce and AWS experience

Key Requirements

  • Over three years of leadership experience
  • Fully bilingual (French/English)
  • Proven fast-paced customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter