Focus on sustainable bug fixing and increasing the self-service rate through effective problem and knowledge management
Job Summary
Focus on sustainable bug fixing and increasing the self-service rate through effective problem and knowledge management.
Responsibilities include moderating Root Cause Analysis, managing internal/external knowledge bases, and supporting ServiceNow automation requirements.
Offers a competitive salary, multiple bonuses, private medical plan, wellness access, and a hybrid work policy with provided transportation in Brașov.
Matching Summary
Focus on sustainable bug fixing and increasing the self-service rate through effective problem and knowledge management.
Skills & Requirements
Must-have
Problem Management
Knowledge Management
ServiceNow Knowledge Management
Shift-Left initiatives
Root Cause Analysis
Nice-to-have
editorial talent
sustainable growth
inclusive working environment
flexible working arrangements
Key Requirements
ITIL Problem Management certification
Experience with ServiceNow Knowledge Management modules