Sr. Manager, Customer Experience

Match Group Shared Care and Moderation Services

Los Angeles, United States
On-site
Customer journey architecture
Voice of customer analysis
Content crafting for support
We are looking for a customer experience expert to drive strategy on how to deliver best in class customer services

Job Summary

  • We are looking for a customer experience expert to drive strategy on how to deliver best in class customer services.
  • You will be the chief architect of the customer journey from the moment a user seeks help to the moment their problem is solved (and beyond).
  • This role will be responsible for setting and delivering the standards of customer experience throughout the operations organization.

Matching Summary

We are looking for a customer experience expert to drive strategy on how to deliver best in class customer services.

Skills & Requirements

Must-have

  • Customer journey architecture
  • Voice of customer analysis
  • Content crafting for support
  • Knowledge management systems
  • Customer support operations

Nice-to-have

  • Customer-first focus
  • Lasting change creation
  • Strategic thinking ability

Key Requirements

  • Strong background in customer support
  • Strong background in voice of customer
  • Strong background in content crafting
  • Strong background in knowledge management

Work Rights

Not specified

Tailored Resume

Cover Letter