Workforce Supervisor

SHORE Solutions Inc

Beta, Work On Site
Daily call center operations management
Supervise, coach, and train analysts
Monitor call center performance
Organize and direct the daily activities related to the operation of the call center

Job Summary

  • Organize and direct the daily activities related to the operation of the call center.
  • Supervise, plan, and manage functions concerned to call centre environment.
  • Compile and maintain lists of on-call and key schedules and personnel, and ensure that the analysts can use all lists as required.

Matching Summary

Organize and direct the daily activities related to the operation of the call center.

Skills & Requirements

Must-have

  • daily call center operations management
  • supervise, coach, and train analysts
  • monitor call center performance
  • analyze performance reports
  • extensive call center software familiarity

Nice-to-have

  • values-led organization
  • innovative and collaborative environment
  • support exciting missions

Key Requirements

  • College graduate, preferably technical course
  • At least five (5) years of Workforce Management experience
  • At least three (3) years of Supervisory experience
  • Extensive familiarity with MS Excel, VBA, SQL programming and Erlang functions

Work Rights

Not specified

Tailored Resume

Cover Letter