Front Office Team Member

Hotel Chadstone Melbourne MGallery

Edinburgh, United Kingdom
£12.81ph; increase to £13.45ph by 1st april 2,026;...
On-site
Customer service
English fluency
Guest experience
Ensure a wonderful guest experience by providing quality service to the customer by responding to their requests promptly, efficiently and courteously

Job Summary

  • Ensure a wonderful guest experience by providing quality service to the customer by responding to their requests promptly, efficiently and courteously.
  • Receive a comprehensive benefits package including an ALL Heartist Card, free night stays, complimentary staff meals, and generous holiday allowance.
  • Join a team that is committed to creating memorable moments for guests and fostering an inclusive and sustainable world.

Matching Summary

Ensure a wonderful guest experience by providing quality service to the customer by responding to their requests promptly, efficiently and courteously.

Salary

£12.81/hour; Increase to £13.45/hour by 1st April 2026; Benefits: ALL Heartist Card, Free night stays, Complimentary Staff meal, 28 days holidays per year (up to 33 with length of service), Pension Scheme, Company sick pay

Skills & Requirements

Must-have

  • Customer Service
  • English Fluency
  • Guest Experience
  • Handling Calls Professionally

Nice-to-have

  • Personal Touch
  • Promote Hotel Facilities
  • Sound Product Knowledge

Key Requirements

  • Right to work in the UK
  • Prior experience with OPERA cloud valued

Work Rights

Must have current right to work in the UK

Tailored Resume

Cover Letter