Global Hosting Services - Service Manager

PwC IT Services Limited

Fully remote
7 years it experience
3 years it service management
Cloud infrastructure fundamentals
The Service Manager ensures new cloud services and major enhancements are thoroughly prepared for operational readiness within the Global Hosting Services team

Job Summary

  • The Service Manager ensures new cloud services and major enhancements are thoroughly prepared for operational readiness within the Global Hosting Services team.
  • This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into actionable operational specifications.
  • Candidates must demonstrate excellent communication abilities and a proactive approach to problem-solving while driving end-to-end operationalization of new products.

Matching Summary

The Service Manager ensures new cloud services and major enhancements are thoroughly prepared for operational readiness within the Global Hosting Services team.

Skills & Requirements

Must-have

  • 7 years IT experience
  • 3 years IT Service Management
  • Cloud infrastructure fundamentals
  • Azure, AWS, GCP knowledge
  • ITIL process experience

Nice-to-have

  • Excellent communication skills
  • Proactive problem-solving approach
  • Influence outside direct team
  • Agile framework knowledge
  • Self-management in remote environment

Key Requirements

  • Bachelor's degree in IT or related field
  • ITIL certification preferred
  • SAFe or PMP certification preferred
  • Experience with ServiceNow highly beneficial

Work Rights

Not specified

Tailored Resume

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