Technical Support Engineer

Fundraiseup

Serbia
Fully remote
Fluent in russian and english
Diagnose and escalate bugs
Provide expert implementation support
Fundraise Up is seeking a Technical Support Engineer to provide expert implementation support and resolve complex technical issues for clients using their fundraising platform. The role requires strong communication skills, technical aptitude, and a problem-solver's mindset, with a focus on delivering world-class support and influencing product development

Job Summary

  • The role is fully remote and offers stock options, with a preference for candidates fluent in Russian and English.
  • The company provides a global fundraising platform trusted by leading nonprofits, focusing on innovation for faster donations and higher conversion rates.
  • The team is a distributed group of product professionals valuing collaboration, strong engineering practices, and a product mindset, with opportunities for mentorship and knowledge sharing.

Matching Summary

Match Score: 85

Fundraise Up is seeking a Technical Support Engineer to provide expert implementation support and resolve complex technical issues for clients using their fundraising platform. The role requires strong communication skills, technical aptitude, and a problem-solver's mindset, with a focus on delivering world-class support and influencing product development.

Skills & Requirements

Must-have

  • fluent in Russian and English
  • diagnose and escalate bugs
  • provide expert implementation support
  • understand how the web works

Nice-to-have

  • curiosity and hypothesis-driven mindset
  • communicate complex concepts
  • comfort in fast-paced environments

Key Requirements

  • 2 years of experience in technical support
  • Excellent written and spoken English

Work Rights

Not specified

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