Cx And Service Designer

AIA Australia

Multiple Locations
Human-centered design principles
End-to-end design processes
Customer-led thinking
As a CX & Service Designer at AIA, you’ll play a key role in shaping exceptional experiences for our customers, partners, and employees

Job Summary

  • As a CX & Service Designer at AIA, you’ll play a key role in shaping exceptional experiences for our customers, partners, and employees.
  • We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home.
  • At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Matching Summary

As a CX & Service Designer at AIA, you’ll play a key role in shaping exceptional experiences for our customers, partners, and employees.

Skills & Requirements

Must-have

  • Human-centered design principles
  • End-to-end design processes
  • Customer-led thinking
  • Journey mapping
  • Customer research and insights

Nice-to-have

  • Agile or Lean methodologies
  • Complex services organization
  • Supportive and inclusive managers
  • Making a healthy difference

Key Requirements

  • Degree qualification in relevant discipline
  • Leading without authority
  • Design Thinking & HCD methodology
  • Jobs To Be Done methodology
  • Experience in design disciplines or Business Process Analysis
  • Experience in customer research and insights gathering
  • Understanding of Behavioural Economics

Work Rights

Not specified

Tailored Resume

Cover Letter