Customer Relations Representative

Avangrid

East Hartford, CT, US
Hourly rate: $31.86 - $38.72; bonus/equity: not sp...
Previous customer service environment experience
Verbal and written communication skills
Accurate keyboard skills minimum 30 wpm
The role involves answering customer inquiries regarding billing, service, credit, and collection matters via telephone or written correspondence

Job Summary

  • The role involves answering customer inquiries regarding billing, service, credit, and collection matters via telephone or written correspondence.
  • Employees must possess accurate keyboarding skills of at least 30 words per minute to access and manage customer account information.
  • The position requires flexibility to fill in various areas within the department and adapt to changes in procedures to meet customer needs.

Matching Summary

The role involves answering customer inquiries regarding billing, service, credit, and collection matters via telephone or written correspondence.

Salary

Hourly Rate: $31.86 - $38.72; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Previous customer service environment experience
  • Verbal and written communication skills
  • Accurate keyboard skills minimum 30 wpm
  • Experience using computer terminal or PC
  • Simple arithmetic skills and calculator use

Nice-to-have

  • Compassion and understanding of customers
  • Effective listening skills
  • Problem-solving and analytical abilities
  • Flexibility to adapt to changing priorities

Key Requirements

  • Proven work experience in a customer service environment
  • Minimum 30 WPM typing speed required
  • Ability to follow oral and written instructions

Work Rights

Not specified

Tailored Resume

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