Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates will be responsible for driving escalations, managing incidents, and ensuring alignment between operations, professional services, and product management.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonus and stock grants.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, and Financials products

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive risk avoidance and business judgment
  • Ability to navigate high-stress situations
  • Cross-functional collaboration and leadership
  • Passion for customer relations and self-drive

Key Requirements

  • BS or MS in Computer Science or equivalent experience
  • 7+ years in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter