The Team Lead provides direct supervision to the Customer Credit Services area and is responsible for optimizing processes which minimize losses to company and customer accounts
Job Summary
The Team Lead provides direct supervision to the Customer Credit Services area and is responsible for optimizing processes which minimize losses to company and customer accounts.
This role has responsibilities that oversee credit, collections, customer assistance and revenue protection support for North Carolina Customer Care.
We offer opportunities for career development, growing your knowledge and skills, and an exciting career with competitive benefits including generous time off.
Matching Summary
The Team Lead provides direct supervision to the Customer Credit Services area and is responsible for optimizing processes which minimize losses to company and customer accounts.
Skills & Requirements
Must-have
credit and collections regulations compliance
team leadership and development
process optimization and workflow efficiency
revenue protection and bad debt recovery
energy assistance programs support
Nice-to-have
strong cross-functional relationship building
continuous improvement champion
storm support and emergency response
Key Requirements
6+ years experience in credit, collections, customer operations
Bachelor preferred in Accounting or Finance or equivalent experience
Proficiency with computer applications including strong Excel