35 hours per week on a rota’d basis, monday to saturday, between 8 am & 6 pm.
Outstanding customer service
Effective communication with customers
Day-to-day transactions and queries
Santander is seeking a Customer Experience Advisor for their Horsham branch, focusing on delivering exceptional customer service in retail banking. The role involves assisting customers with transactions, inquiries, and technology, while fostering relationships and improving the overall customer experience
Job Summary
Santander is evolving into a technology-driven organisation, and our people are at the heart of this journey, driving a customer-centric transformation.
This role involves assisting customers with transactions, queries, technology, and protecting them against fraud and scams in a busy, varied, and challenging branch environment.
Santander offers competitive rewards, including a starting salary of £25,950 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and various wellbeing and development opportunities.
Matching Summary
Match Score: 85
Santander is seeking a Customer Experience Advisor for their Horsham branch, focusing on delivering exceptional customer service in retail banking. The role involves assisting customers with transactions, inquiries, and technology, while fostering relationships and improving the overall customer experience.
Salary
Base: £25,950; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension, voluntary healthcare, death-in-service benefit, income protection insurance, share plans, staff product discounts
Skills & Requirements
Must-have
outstanding customer service
effective communication with customers
day-to-day transactions and queries
customer calls and contact centre
building relationships and finding solutions
Nice-to-have
desire to go above-and-beyond
effective team working skills
flexible, can-do approach
openness to broad range of activities
ability to grow and adapt
Key Requirements
Proven ability to deliver outstanding customer service