**
The Connect and Assure Specialist role at nbn involves managing end-to-end technical case management for business customer orders and incidents, aimed at enhancing customer experience with telecommunications services. The ideal candidate should possess strong technical knowledge in telecommunications, effective communication skills, and experience in customer support within an operational environment.
**
Job Summary
The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and a commitment to an inclusive workplace.
Matching Summary
Match Score: 75
**
The Connect and Assure Specialist role at nbn involves managing end-to-end technical case management for business customer orders and incidents, aimed at enhancing customer experience with telecommunications services. The ideal candidate should possess strong technical knowledge in telecommunications, effective communication skills, and experience in customer support within an operational environment.
**
Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer operational support experience
Case or account management experience
Stakeholder engagement and communication skills
Nice-to-have
Customer empathy and organizational skills
Sound decision-making within defined processes
Continuous improvement of operational processes
Flexible working arrangements preference
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment