This position is responsible for the delivery of exceptional customer service through the lodgment, assessment, adjudication and settlement of claims
Job Summary
This position is responsible for the delivery of exceptional customer service through the lodgment, assessment, adjudication and settlement of claims.
The role requires accurately managing claims and enquiries from various channels including phone, email and online while applying terms and conditions.
Teamwork and attention to detail are critical to ensure the customer/client experience is seamless and creates brand loyalty for our clients.
Matching Summary
This position is responsible for the delivery of exceptional customer service through the lodgment, assessment, adjudication and settlement of claims.
Skills & Requirements
Must-have
Two years call center experience
Bachelor's degree in IT or Engineering
Automotive or appliance claims experience
Nice-to-have
Passion for delivering exceptional service
Ability to build customer loyalty
Consultative manner and resourcefulness
Key Requirements
Minimum two years call center experience
Bachelor's Degree in IT, Engineering or similar
Automotive or insurance claims adjudication experience