The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints
Job Summary
The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System provides leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine.
Matching Summary
The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints.
Skills & Requirements
Must-have
Patient experience support
Conflict resolution skills
Handling confidential information
Collaboration with clinical staff
Use of Microsoft Office
Active listening and empathy
Nice-to-have
Process and system improvement
Ability to work independently
Attention to detail
Effective interpersonal relationships
Meeting deadlines under pressure
Commitment to core values
Key Requirements
Bachelor’s Degree preferred
Minimum three years relevant experience preferred
Ability to handle sensitive and complex patient complaints
Experience with patient satisfaction best practices