Head Universal Banker – Bilingual English/spanish Speaking Preferred – Broadway/86th Branch

Citi Handlowy

New York, New York, United States
Base: $56,500.00 - $73,700.00; bonus/equity: discr...
Face-to-face customer service
Digital engagement skills
Sales and referral experience
The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to internal and external customers while guiding and supporting the branch team

Job Summary

  • The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to internal and external customers while guiding and supporting the branch team.
  • This role involves executing service transactions and sales, coaching team members, championing risk and control, and ensuring consistent client and team experiences aligned with the bank’s standards.
  • Citi offers competitive employee benefits including medical, dental, vision coverage, 401(k), life and disability insurance, wellness programs, and paid time off packages.

Matching Summary

The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to internal and external customers while guiding and supporting the branch team.

Salary

Base: $56,500.00 - $73,700.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, paid time off

Skills & Requirements

Must-have

  • face-to-face customer service
  • digital engagement skills
  • sales and referral experience
  • risk and compliance monitoring
  • team leadership and coaching
  • transaction processing expertise

Nice-to-have

  • positive customer first culture
  • strong communication skills
  • analytical and problem solving
  • ability to motivate others
  • flexibility in branch coverage
  • proactive client engagement

Key Requirements

  • 2-4 years relevant experience
  • high school diploma or equivalent
  • experience with face-to-face customer service
  • sales experience desired

Work Rights

Not specified

Tailored Resume

Cover Letter