The Director of Claims & Services provides strategic and operational leadership across multiple claims and customer service departments, ensuring high-quality claim outcomes, operational excellence, and consistent, positive experience for policyholders and distribution partners
Job Summary
The Director of Claims & Services provides strategic and operational leadership across multiple claims and customer service departments, ensuring high-quality claim outcomes, operational excellence, and consistent, positive experience for policyholders and distribution partners.
This role oversees end-to-end claims and agency service operations, including workflow management, producer support, staff development, process optimization, and cross-functional collaboration.
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
Matching Summary
The Director of Claims & Services provides strategic and operational leadership across multiple claims and customer service departments, ensuring high-quality claim outcomes, operational excellence, and consistent, positive experience for policyholders and distribution partners.